
Frequently Asked Questions
Help Centre
Sorted by category.
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Payments
What are the payment methods accepted?
Visa, Mastercard, American Express, Apple Pay, Google Pay, PayPal and Klarna. Klarna splits your order into four interest-free instalments at checkout.
Prices and currency
All prices are set in Singapore dollars. The currency switcher in the header converts for reference; your card is charged in SGD.
Which currency are the prices listed in?
Singapore dollars (SGD). Your bank applies its own rate and any foreign transaction fee at settlement.
Is there any other cost involved?
Shipping is calculated at checkout. Import duties and taxes are not included and are payable to your local customs authority on arrival.
What happens after I paid for my order?
You get an order confirmation immediately, then a second email with tracking as soon as the watch leaves us — usually within three working days.
Orders
How do I order?
Add the watch to your bag and check out. You do not need an account, though creating one earns reward points and 5% off your first order.
Can I change or cancel an order?
Email us within 24 hours and we will amend or cancel it if the parcel has not shipped.
Taxes & Duties
Will I be charged Customs and Import Charges?
Possibly. Orders ship from Singapore under DDU terms, so any duty or import tax is assessed by your country and collected by the courier on delivery.
Shipping Delivery
How long does delivery take?
In-stock pieces ship within three working days. DHL Express typically takes 2–5 working days worldwide; registered airmail takes longer.
Do you ship worldwide?
Yes, with free express shipping on orders over $300.
Returns & Refunds
What is your return window?
Fourteen days from delivery, on unworn watches in their original packaging with all documentation.
Warranty & Servicing
How long is the warranty?
A standard two-year manufacturer warranty, extendable to three years when you register the watch with us.
Product Care
How should I care for my watch?
Rinse dive watches in fresh water after salt exposure, keep the crown screwed down, and have gaskets checked every two years.
Promotions
Do you run sales?
Occasionally, and always announced to The Gnomon List first. Current markdowns are on the Sale page.

